Wait for 10 seconds after releasing the button.

After this press power & volume up button at the same time and keep it pressed for 15 seconds, even after if you see surface logo keep it pressed for 15 seconds.

Press & hold the power button for approx.

If it does not work then perform two button shutdown steps as below to ensure your surface turns off completely. Now press the power button & release it will turn your surface on again & you will be able to see surface logo. 20 seconds.įor Surface pro, Surface pro 2, Surface pro 3, Surface pro 4 perform these steps to force shutdown & restart the device You keep power button pressed until surface restart & you see the windows logo. If it does not work, to shut down & restart your surface completely Now press the power button & release, it will turn your surface on again. You need to press & hold the power button for 10 seconds it will turn the Surface off. Under the keyboard setting make sure that sticky key & filter key both are off.įor Surface go, Surface pro 6, Surface pro (5th Gen) Search “ease of access” in the search box on the taskbar A simple cleaning of connector can resolve this problem. Sometimes dirt and dust over surface keyboard connector can lead to surface keyboard not working problem. hopefully this information will help you.ĭetach, clean and reattach your surface type cover

I haven been using surface pro from last 2 years & I have come across this issue several times.

Surface 4 keyboard backlight